Returns & exchanges.
If a saree isn’t right, we’ll help you exchange it or return it. Every saree is inspected and photographed before it leaves us.
The window
- Ask for a return or exchange within 5 days of delivery.
- The saree must be unused and unwashed, with its numbered security tag still attached and intact, in its original packaging.
Changed your mind
- We offer an exchange or store credit.
- Return shipping is paid by you.
Damaged, defective or wrong saree
- Please record one continuous unboxing video, from the sealed parcel onwards. We need it to check any damage, defect or wrong-item claim.
- Tell us within 5 days of delivery with the video and your order number. We arrange the return at no cost and replace the saree or refund you in full.
Refunds
- Refunds for verified damaged, defective or wrong sarees go to your original payment method within 7 working days of the saree reaching us and passing inspection.
- For cash on delivery orders, we refund to the bank account or UPI ID you share with us.
- The ₹199 COD advance is refunded in full if we cancel your order, and kept if delivery is refused.
Cancelling an order
You can cancel until your order is packed. Prepaid orders are refunded in full to the original payment method.
How to ask
Message us on WhatsApp or email [email protected] with your order number. We reply within 24 hours on working days.
Defective or wrongly supplied goods are always replaced or refunded, as consumer law requires.